Exotel

What is Exotel?

Exotel is a cloud-based phone system that works from anywhere. It handles calls, texts, and internet calls (VoIP) worldwide. Sales, support, operations, and collections teams use its custom-made tools to improve interactions with customers. Exotel’s software is simple to use and doesn’t need much setup.

As a cloud-based system, it can grow to handle sudden customer needs by smartly routing calls and providing recording and analysis features. It boosts team productivity by automating basic tasks and gives performance data to enhance customer service. Plus, it offers reports for better management oversight of daily sales and support activities.

What are the Modules of Exotel Cloud Communication Suite?

Exotel’s cloud communication suite is now even better, with key features to help you connect with your customers across different channels and enhance their experiences. The top-notch IVR solution provides an easy-to-use dashboard that you can set up in just 30 minutes. For bigger setups in medium and large companies, it offers a platform that links calls, SMS, and more to your existing tech. Ameyo’s contact centre solution enables your support teams to engage with customers seamlessly across various channels.

What is Exotel IVR Software?

Exotel gives you a system where you can handle calls well, no matter how big or complicated your business is. It lets you set up IVR (Interactive Voice Response) menus, whether you have a few options or many, depending on what you offer to your customers.

Using Exotel IVR software, direct calls to the appropriate team and available agents instantly. You can also set it up to automatically handle repetitive queries or track missed calls for scheduling callbacks, enhancing business opportunities. Begin with simple drag-and-drop call flow builders, voice-bot auto-responders, and schedule automated call feedback to boost NPS and more.

To welcome customers on calls, you can include special messages and music. This helps service agents focus on important queries by setting up automatic replies for common questions. Plus, the call analytics tool gives details about IVR calls made in a day.

Key Features of Exotel IVR Software

Single-level IVR: Direct calls to specific departments with one prompt.

Multi-level IVR: Guide callers through menus for various options.

Voice-Bot Auto Responder: Send pre-recorded messages for common inquiries.

Drag-and-drop Call Flow Builder: Easily design call flows.

Automated Call Feedback: Gather feedback from customers after interactions.

Auto Data Back-up: 28 Automatic backups, Scheduled at regular intervals for all your important data with 100% consistency and precision, without any human intervention.

How Exotel IVR Software Works?

When customers call the number on your website or ad, Exotel’s server activates the IVR. This prompts the customer to press the appropriate numbers to get their query resolved or connect to an agent.

Why Is Exotel IVR Cloud Telephony Solution Important for Your Business?

Improve efficiency: Exotel IVR Software reduces call handling time and ensures agents have the right information.

Go live easily: Quick setup without extra infrastructure, easily integrating with existing systems via REST API.

Improve ROI: Collect valuable customer feedback by tracking and analyzing voice conversations.

Scale endlessly: Enhance your business image and brand loyalty with tools like automated call routing and IVR.

Become data-driven: Analyze call recordings with Exotel IVR to assess the success of your print and digital marketing campaigns.

What Is Exotel Call Center Solution?

Exotel’s cloud call centre solution can be set up in minutes, not hours. It saves costs with its asset-less design, offers detailed call analytics, and integrates seamlessly with tools like your CRM and helpdesk software. This solution works on personal devices, allowing agents to log in from home. Start immediately and see the benefits from day one. Customize call flows easily through a single dashboard.

Major Features of Using Exotel Call Center Software

Multi-level IVR: Route calls to the right team or agent and sets up automatic responses for common questions.

Auto Dialer: Automatically call target lists to promote, remind, or inform. When one call ends, the next begins.

Unlimited Channels: Handle unlimited concurrent calls on one number without missing any.

Call Recording and Analytics: Record calls and access detailed analytics for better decisions.

Real-Time Call Reporting: Get real-time reports to avoid missing customers and solve their issues.

Automated Calls and SMS: Send automated calls or SMS to confirm orders, get feedback, and more.

Voice-Bot Auto Responder: Use a voice bot to automatically answer common customer questions.

Drag-and-drop API Builder: Create simple or complex IVR functions with visual tools.

How Does Exotel Call Centre Software Work?

Exotel call center software connects incoming calls from your customer-facing number to a virtual number (Saxophone). You can customize call flows and set up IVR, routing, voicemail, and SMS options.

What Is Exotel Contact Center Software?

Exotel contact centre software merges call centre features with an omnichannel approach for smooth, context-rich customer conversations. It supports both VoIP and network-based calls.

With Exotel’s contact centre solution, businesses get a complete view of every customer query. You can track all queries from channels like SMS, live chat, WhatsApp, and more.

Key Functionalities of Exotel Contact Centre Software

Conditional Call Routing: Directs calls based on where the customer is, what time it is, or their profile.

Omnichannel Engagement: Manages all communication channels—calls, texts, video calls, etc.—in one place.

Multi-level IVR: Guides callers with personalized messages and options to connect to the right department quickly.

Auto Dialer: Calls customers in bulk without agents needing to dial each one, making outreach efficient.

Unlimited Channels: Handles multiple customer calls simultaneously on one number without limits.

Call Recording & Analytics: Records and analyzes both incoming and outgoing calls and texts for insights.Voice-Bot Auto Responder: Automatically answers basic customer questions using Exotel’s voice bot.

How Can You Benefit from Exotel Contact Center Software?

Improved Customer Experience: Tracking call data and centralizing it in the CRM or CDP allows for better analysis of customer interactions and personalization.

Enhanced Agent Productivity: Keeping everything in one place reduces the need for agents to switch between apps and screens, saving time.

Detailed Analytics: Access comprehensive communication analytics to enhance engagement and ensure agent service level agreements are met.

Scalability: Being cloud-based enables real-time addition of telephony infrastructure to handle sudden increases in call volume.

Dependable: With 99.94% service uptime and round-the-clock support, reliability is ensured through network redundancies.

How Does Exotel Contact Centre Software Work?

Exotel’s contact centre solution is for both big and small businesses. It has a special software part that managers can use directly, or it can join with your business using APIs. You can get started by setting up your account with IVR, automatic responses, and solutions customized for your industry, all through simple configurations.

Pricing of Exotel Software

Exotel prices in India start at INR 5555 per quarter. They offer different pricing plans for their IVR software to meet the needs of various customers. Here are the price ranges:

Micro: INR 5555/ Quarter

Dabbler: INR 9999/ 6 Months

Believer: INR 19999/ Annum

Influencer: INR 49499/ Annum

Exotel SMS prices can change depending on things like how many people you’re sending messages to and the SMS limit. If you want to know about subscriptions or get a discount code for premium packages, just ask our product experts to call you back.

Pricing

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